November 2026
Hiring like a sales team, metrics that hide unhappy customers, leading under pressure, outgrown thought habits, coaching instead of answering, and the leadership problem hiding inside a labor shortage.
Read the November issueIn this issue
Full table of contents →Your Second Sales Force: Human Resources
If you want better employees, stop recruiting like everyone else. Start competing for talent the way your sales team competes for customers. You can’t hire great employees if they never apply. Yet employers spend enormous amounts of time trying to identify the best candidates while overlooking a more basic problem. They don’t have enough good […]
Your Metrics Look Great, and Your Customers Are Miserable
I once spent more than an hour trying to navigate a medical provider’s supposedly easy-to-use app. Seven employees couldn’t solve the problem. When the organization’s quality control department invited feedback, I called the number provided and waited another 17 minutes before anyone answered. The person who finally picked up was polite and honest. She could […]
Leadership Mistakes That Make a Bad Situation Worse
A CEO can make the right call and still damage the company by mishandling the moment. Pressure does not just reveal judgment. It reveals whether the person in charge can control the reaction everyone else is using as a signal. Marc Hildebrand, a former LAPD Sergeant with 20 years of experience, has seen people respond […]
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