September 2026
Nine conversations on what leaders can control: the team failures that hide behind good individual performance, the talent numbers boards never hear, AI rollouts that fail on change management rather than technology, and the six-dollar gift that moved $75,000 in revenue.
Read the September issueIn this issue
Full table of contents →Everyone Saw the Problem
I had been working outside in the summer heat all day and decided to treat myself to dinner at one of the nicest Mexican restaurants in town. It was probably twice the price of the typical Mexican restaurant, but the atmosphere was impressive. The restaurant was clean, the employees were friendly, and everything about the […]
Your Best People Already Know What You Won’t Say
Most board meetings run the same way. The CEO lays out strategy. The CFO walks through the financial lens. Operating leaders explain how they will execute against it. Then, with five minutes left and half the room checking their phones, HR gets its slide: engagement is down ten percent, retention risk is up, and nobody […]
You Don’t Profit From Customer Insights Unless You Take Action
How Do Companies Turn Customer Insights Into Profit? Answer: Customer insights only create value when companies act on them to improve customer experience, reduce problems, and strengthen loyalty. I recently received an email from Mariusz Gromada, the chief of retail customers at Bank Millennium in Warsaw. He shared some information about his recently released book, Customers […]
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